Your privacy rights, answered
When you close your account, we immediately stop collecting new activity data. Your transaction history stays in our system for seven years to comply with financial regulations. Personal details like your phone and email are deleted after two years. You can request permanent deletion sooner by contacting support, where local law permits.
We never store your full payment credentials. When you deposit, your bank or payment app handles the authentication — we only receive a confirmation that the transaction succeeded. All deposit and withdrawal records are encrypted in our secure database and reviewed by our compliance team before processing.
No. We keep your data private. We share information only with payment providers who need it to process deposits and withdrawals, and with legal authorities where local law requires it. We have no commercial arrangement to share or sell your account details.
Yes. Essential cookies keep you logged in and are necessary to play. Optional analytics cookies track lobby navigation — you can disable these in your account settings. Your browser settings also let you clear cookies or block them entirely, though this may affect your login experience.
Your account data stays active and secure for as long as your account exists, even if you don't play for months. If your account is inactive for three years, we may reach out to confirm you want to keep it. Full transaction records are kept for seven years for regulatory compliance, where local law permits.
Open your account, go to the help menu and select Data Subject Request. Or email our compliance team with your username and request type. We'll gather all your personal and transactional data and send it as a secure file within 30 days, where local law permits.
No. Your password is encrypted and stored as a hash — even our team cannot see it. If you forget it, we send you a reset link to your email. Support agents never ask for your password. If someone does, that's a phishing attempt; report it immediately.
